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MASSAGE CREAMS
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NIAMBO H₂

Terms and conditions

I. Basic Provisions
  1. These general terms and conditions (hereinafter referred to as the “Terms and Conditions“) are issued by:
NIAMBO s. r. o.
IČO: 51892456
DIČ: 2120826653
IČ DPH: SK2120826653
registered office: Tajovského 8539/3A, 010 01 Žilina, Slovak Republic
registered in the Commercial Register of the District Court Žilina, Section: Sro, Insert No. 73303/L
contact details:
email: info@niambo.com
phone: +421 948 414 411
niambo.com

(hereinafter referred to as the “Seller“)
  1. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase agreement outside the scope of their business activity as a consumer, or within the scope of their business activity (hereinafter referred to as the “Buyer“), through the web interface available on the website niambo.com (hereinafter referred to as the “Online Store“).
  2. The provisions of these Terms and Conditions form an integral part of the purchase agreement. Any deviating provisions agreed in the purchase agreement shall prevail over these Terms and Conditions.
  3. These Terms and Conditions and the purchase agreement are concluded in the English language.
II. Product Information and Prices
  1. Information about the goods, including the prices of individual products and their main characteristics, is provided for each product in the catalogue of the Online Store. Product prices include value added tax, all related fees, and the cost of returning goods if such goods cannot, by their nature, be returned by ordinary postal services. Product prices remain valid for the period during which they are displayed in the Online Store. This provision does not exclude the conclusion of a purchase agreement under individually agreed conditions.
  2. All product presentations placed in the catalogue of the Online Store are for informational purposes only and the Seller is not obliged to conclude a purchase agreement regarding such goods.
  3. The Online Store contains information on the costs associated with packaging and delivery of goods.
  4. Any discounts on the purchase price of goods cannot be combined unless agreed otherwise by the Seller and the Buyer.
III. Order and Conclusion of the Purchase Agreement
  1. The Buyer shall bear the costs incurred when using distance communication means in connection with concluding the purchase agreement (internet connection costs, telephone call costs). These costs do not differ from the basic rate.
  2. The Buyer may place an order for goods in the following ways:
  • through their customer account, if they have previously registered in the Online Store,
  • by completing the order form without registration.
  1. When placing an order, the Buyer selects the goods, the quantity of goods, the payment method, and the delivery method.
  2. Before submitting the order, the Buyer is allowed to check and change the data entered into the order. The Buyer submits the order to the Seller by clicking on the button “Order with obligation to pay”. The data stated in the order are considered correct by the Seller. The validity of the order is conditional upon the completion of all mandatory data in the order form and the Buyer’s confirmation that they have become familiar with these Terms and Conditions.
  3. Immediately after receiving the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer. This confirmation is automatic and is not considered acceptance of the order or conclusion of the contract. The current Terms and Conditions of the Seller are attached to the confirmation. The purchase agreement is concluded only when the Seller accepts the order. Notice of acceptance of the order shall be delivered to the Buyer’s email address.
  4. If the Seller is unable to fulfil any of the requirements stated in the order, the Seller shall send the Buyer an amended offer to the Buyer’s email address. The amended offer is considered a new proposal for the purchase agreement, and in such case the purchase agreement is concluded upon the Buyer’s confirmation of acceptance of this offer to the Seller’s email address specified in these Terms and Conditions.
  5. All orders accepted by the Seller are binding. The Buyer may cancel the order until the Buyer receives notice of the Seller’s acceptance of the order. The Buyer may cancel the order by phone using the Seller’s phone number or by email sent to the Seller’s email address, both specified in these Terms and Conditions.
  6. If there is an obvious technical error on the part of the Seller in stating the price of goods in the Online Store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at such obviously incorrect price. The Seller shall inform the Buyer of the error without undue delay and send the Buyer an amended offer to the Buyer’s email address. The amended offer is considered a new proposal for the purchase agreement, and in such case the purchase agreement is concluded upon the Buyer’s confirmation of acceptance sent to the Seller’s email address.
IV. Customer Account
  1. Based on the Buyer’s registration in the Online Store, the Buyer may access their customer account. From their customer account, the Buyer may order goods. The Buyer may also order goods without registration.
  2. When registering for a customer account and when ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data provided in the user account whenever any changes occur. The data provided by the Buyer in the customer account and when ordering goods are considered correct by the Seller.
  3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The Seller is not liable for any misuse of the customer account by third parties.
  4. The Buyer is not entitled to allow third parties to use the customer account.
  5. The Seller may cancel the user account, especially if the Buyer does not use their user account for a longer period of time, or if the Buyer breaches their obligations under the purchase agreement and these Terms and Conditions.
  6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller’s hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
V. Payment Terms and Delivery of Goods
  1. The Buyer may pay the price of goods and any costs associated with the delivery of goods under the purchase agreement in the following ways:
  • cashless payment via the Seller’s account through the 24pay payment gateway,
  • cashless payment through PayPal,
  • cash on delivery upon receipt of the goods.
  1. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless explicitly stated otherwise below, the purchase price also includes the delivery costs.
  2. In the case of cash payment, the purchase price is due upon receipt of the goods.
  3. In the case of payment through a payment gateway, the Buyer shall proceed according to the instructions of the relevant electronic payment provider.
  4. In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s bank account.
  5. The Seller does not require any advance payment or other similar payment from the Buyer in advance. Payment of the purchase price before dispatch of the goods is not a deposit.
  6. The goods are delivered to the Buyer:
  • to the address specified by the Buyer in the order.
  1. The choice of delivery method is made during the ordering process.
  2. The delivery costs depending on the method of dispatch and receipt of the goods are stated in the Buyer’s order and in the Seller’s order confirmation. If the method of transport is agreed based on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with such method of transport.
  3. If under the purchase agreement the Seller is obliged to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery. If, for reasons on the Buyer’s side, it is necessary to deliver the goods repeatedly or in a different manner than stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with another method of delivery.
  4. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging indicating unauthorized interference with the shipment is found, the Buyer is not obliged to accept the shipment from the carrier.
  5. The Seller shall issue the Buyer a tax document – invoice. The tax document is attached to the delivered goods or sent electronically.
  6. The Buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but not before accepting the goods. Liability for accidental loss, damage, or destruction of the goods passes to the Buyer at the moment of receipt of the goods or at the moment when the Buyer was obliged to accept the goods but failed to do so in breach of the purchase agreement.
VI. Withdrawal from the Agreement
  1. A Buyer who has concluded a purchase agreement outside the scope of their business activity as a consumer has the right to withdraw from the purchase agreement without stating any reason.
  2. The withdrawal period is 14 days:
  • from the day of receipt of the goods,
  • from the day of receipt of the last delivery of goods, if the subject of the agreement is several types of goods or delivery of several parts,
  • from the day of receipt of the first delivery of goods, if the subject of the agreement is regular repeated delivery of goods.
  1. The Buyer may not withdraw from the purchase agreement, among other things, in the case of:
  • the provision of services, if they have been fully provided with the Buyer’s prior express consent before the expiry of the withdrawal period and the Seller informed the Buyer before the conclusion of the agreement that in such case the Buyer loses the right of withdrawal once the service has been fully provided,
  • the supply of goods or services the price of which depends on fluctuations in the financial market beyond the Seller’s control and which may occur during the withdrawal period,
  • the supply of goods made according to the Buyer’s specifications, custom-made goods, or goods intended specifically for one Buyer,
  • the supply of goods subject to rapid deterioration or perishability, as well as goods which, by their nature, have been inseparably mixed with other goods after delivery,
  • the supply of goods in sealed packaging which is not suitable for return for health protection or hygiene reasons and whose protective seal has been broken after delivery,
  • the supply of audio recordings, video recordings, audio-visual recordings, books, or computer software supplied in protective packaging if the Buyer has unsealed such packaging,
  • the supply of newspapers, periodicals, or magazines, except for subscription agreements,
  • the supply of digital content not supplied on a tangible medium, if the supply has begun with the Buyer’s express consent and the Buyer has acknowledged that by giving such consent they lose the right of withdrawal.
  1. To comply with the withdrawal deadline, the Buyer must send the declaration of withdrawal before the withdrawal period expires.
  2. For withdrawal from the purchase agreement, the Buyer may use the model withdrawal form provided by the Seller. The Buyer shall send the withdrawal from the purchase agreement to the Seller’s email address or delivery address stated in these Terms and Conditions. The Seller shall confirm receipt of the form to the Buyer without undue delay.
  3. A Buyer who has withdrawn from the agreement is obliged to return the goods to the Seller within 14 days from withdrawal from the agreement. The Buyer bears the costs associated with returning the goods to the Seller, even if the goods cannot be returned by ordinary postal services due to their nature.
  4. If the Buyer withdraws from the agreement, the Seller shall return to the Buyer without undue delay, but no later than within 14 days from the withdrawal, all funds received from the Buyer, including delivery costs, by the same means. The Seller shall return the funds to the Buyer by other means only if the Buyer agrees and if no additional costs arise for the Buyer.
  5. If the Buyer chose a delivery method other than the cheapest delivery method offered by the Seller, the Seller shall refund the delivery costs in the amount corresponding to the cheapest offered delivery method.
  6. If the Buyer withdraws from the purchase agreement, the Seller is not obliged to refund the received funds to the Buyer before the Buyer returns the goods or proves that the goods have been sent back to the Seller.
  7. The Buyer must return the goods to the Seller undamaged, unworn, and uncontaminated and, if possible, in the original packaging. The Seller is entitled to unilaterally set off any claim for compensation for damage to the goods against the Buyer’s claim for a refund of the purchase price.
  8. The Seller is entitled to withdraw from the purchase agreement due to sold-out stock, unavailability of goods, or if the manufacturer, importer, or supplier of goods has discontinued production or import of the goods. The Seller shall immediately inform the Buyer via the email address provided in the order and shall return within 14 days from the notice of withdrawal all funds received from the Buyer under the agreement, including delivery costs, by the same means, unless the Buyer specifies otherwise.
VII. Rights Arising from Defective Performance
  1. The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer received the goods:
  • the goods have the properties agreed between the parties, and if no such agreement exists, they have the properties described by the Seller or the manufacturer, or which the Buyer expected with regard to the nature of the goods and on the basis of advertising carried out by the Seller,
  • the goods are fit for the purpose stated by the Seller for their use or for which goods of that kind are usually used,
  • the goods correspond in quality or workmanship to the agreed sample or model, if the quality or workmanship was determined according to an agreed sample or model,
  • the goods are in the corresponding quantity, measure, or weight,
  • the goods comply with the requirements of legal regulations.
  1. If a defect becomes apparent within six months of receipt of the goods by the Buyer, the goods are deemed to have been defective already upon receipt. The Buyer is entitled to exercise rights arising from a defect occurring in consumer goods within twenty-four months from receipt. This provision does not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear caused by normal use, to used goods with defects corresponding to the degree of use or wear they had when received by the Buyer, or if this results from the nature of the goods.
  2. If a defect occurs, the Buyer may submit a complaint to the Seller and request:
  • if the defect can be remedied:
  • free removal of the defect,
  • replacement of the goods with new goods,
  • if the defect cannot be remedied:
  • a reasonable discount from the purchase price,
  • withdrawal from the agreement.
  1. The Buyer has the right to withdraw from the agreement:
  • if the goods have a defect that cannot be remedied and which prevents the goods from being properly used as defect-free goods,
  • if the Buyer cannot properly use the goods due to repeated occurrence of a defect or defects after repair,
  • if the Buyer cannot properly use the goods due to a larger number of defects.
  1. The Seller is obliged to accept a complaint at any establishment where acceptance of complaints is possible, or at its registered office or place of business. The Seller is obliged to issue the Buyer written confirmation of when the Buyer exercised the right, what the content of the complaint is, and which method of complaint resolution the Buyer requests, as well as confirmation of the date and method of complaint resolution, including confirmation of repair and its duration, or written justification of rejection of the complaint.
  2. The Seller or an authorized employee shall determine the method of handling the complaint immediately, in complex cases no later than within three working days, and in justified cases, especially where a complex technical assessment of the condition of the goods is required, no later than within 30 days from the date of the complaint. After determining the method of handling the complaint, the complaint, including the removal of the defect, shall be handled immediately, while in justified cases it may be handled later. However, handling of the complaint, including removal of the defect, must not take longer than 30 days from the date of the complaint. Expiry of this period without resolution is considered a material breach of the agreement and the Buyer has the right to withdraw from the purchase agreement or request replacement of the goods with new goods.
  3. The Seller shall inform the Buyer in writing about the outcome of the complaint no later than within 30 days from the date of the complaint.
  4. The Buyer is not entitled to rights arising from defective performance if the Buyer knew before taking over the goods that the goods had a defect, or if the Buyer caused the defect themselves.
  5. In the case of a justified complaint, the Buyer has the right to reimbursement of reasonably incurred costs associated with making the complaint. The Buyer may exercise this right with the Seller within one month after expiry of the warranty period.
  6. The Buyer has the right to choose the method of complaint resolution, where several options are available.
  7. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations of the Slovak Republic.
VIII. Delivery of Notices
  1. The contracting parties may deliver all written correspondence to each other by electronic mail.
  2. The Buyer delivers correspondence to the Seller to the email address stated in these Terms and Conditions. The Seller delivers correspondence to the Buyer to the email address stated in the Buyer’s customer account or order.
IX. Alternative Dispute Resolution
  1. The consumer has the right to contact the Seller with a request for remedy if they are not satisfied with the manner in which the Seller handled their complaint or if they believe that the Seller has violated their rights. If the Seller responds negatively to such request or does not respond within 30 days from the date of sending the request, the consumer has the right to file a proposal for alternative dispute resolution with an alternative dispute resolution entity. This does not affect the consumer’s right to bring the matter before a court.
  2. The Slovak Trade Inspection, with registered office at Prievozská 32, 827 99 Bratislava, Slovak Republic, IČO: 17 331 927, is the competent authority for alternative dispute resolution of consumer disputes arising from purchase agreements. It can be contacted at Slovenská obchodná inšpekcia, Ústredný inšpektorát, Odbor medzinárodných vzťahov a alternatívneho riešenia sporov, Prievozská 32, 827 99 Bratislava 27, Slovak Republic, or electronically at ars@soi.sk. More information is available at https://www.soi.sk/.
  3. The online dispute resolution platform available at https://ec.europa.eu/consumers/odr may be used for resolving disputes between the Seller and the Buyer arising from the purchase agreement.
  4. The European Consumer Centre Slovak Republic, with registered office at Mlynské nivy 44/A, 827 15 Bratislava, Slovak Republic, website: https://esc-sr.sk/, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
  5. The Seller is authorized to sell goods on the basis of the relevant business authorization. Trade licensing supervision is carried out by the competent District Office, Department of Trade Licensing. Within the defined scope, the Slovak Trade Inspection also supervises compliance with consumer protection regulations.
X. Final Provisions
  1. All agreements between the Seller and the Buyer are governed by the laws of the Slovak Republic. If the relationship established by the purchase agreement contains an international element, the parties agree that the relationship shall be governed by the laws of the Slovak Republic. This does not affect the rights of the consumer arising from generally binding legal regulations.
  2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of the applicable consumer protection legislation.
  3. All rights to the Seller’s website, especially copyright to the content, including page layout, photos, videos, graphics, trademarks, logos, and other content and elements, belong to the Seller. It is prohibited to copy, modify, or otherwise use the website or any part thereof without the Seller’s consent.
  4. The Seller is not liable for errors resulting from third-party interference with the Online Store or from its use contrary to its intended purpose. When using the Online Store, the Buyer may not use procedures that could negatively affect its operation and may not perform any activity that could enable the Buyer or third parties to interfere with or make unauthorized use of the software or other components constituting the Online Store.
  5. The purchase agreement, including these Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.
  6. The Seller may amend or supplement the wording of these Terms and Conditions. This provision does not affect rights and obligations arising during the effectiveness of the previous version of the Terms and Conditions.
  7. An annex to these Terms and Conditions is a model withdrawal form.
These Terms and Conditions shall enter into force on 17.03.2026.